Well, I bloomin' love this blog:
When I sent my email to Yarra Trams, I imagined an overworked 21 year-old on their ninety-eighth email of the day (at ten past nine in the morning) scanning my email, seeing the word ‘poo’ and bringing up the “excrement-fouled tram’ template.
I imagined wrong.
What I got was nothing short of genius. Not a template at all – a real letter written by a real person. A talented person. A person I now want to meet and drink beer with and possibly give a little kiss to at the end of the evening (and I fully realise Sam may well be a man).
Click here to read the fabulous letter he's talking about.